{"id":13,"date":"2023-09-27T02:20:32","date_gmt":"2023-09-26T18:20:32","guid":{"rendered":"https:\/\/shop.serborlan.com\/?page_id=13"},"modified":"2023-12-21T16:54:35","modified_gmt":"2023-12-21T08:54:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.serborlan.com\/en\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cceeb58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cceeb58\" data-element_type=\"section\" data-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b39b479\" data-id=\"b39b479\" data-element_type=\"column\" data-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c5b9fff elementor-widget elementor-widget-text-editor\" data-id=\"6c5b9fff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph -->\n<h1>Refund policy<\/h1>\n<p>Thank you for shopping at www.serborlan.com (the &quot;Website&quot;, &quot;Services&quot;, &quot;we&quot;, &quot;our&quot;, or &quot;our&quot;). This Refund Policy outlines the terms and conditions regarding refunds for products purchased through our website.<\/p>\n<h2>Refund Eligibility<\/h2>\n<p>To be eligible for a refund, your item must be unused, in the same condition you received it, and in its original packaging.<\/p>\n<p>Products that are damaged, altered, or not in original packaging may not be eligible for refunds.<\/p>\n<h2>Refund period<\/h2>\n<p>You have [30] days from the date of purchase to request a refund for your product.<\/p>\n<p>Unfortunately, we are unable to issue refunds after [30] days.<\/p>\n<h2>Refund process<\/h2>\n<p>Request a refund:<\/p>\n<ul>\n<li>Contact us at serborlan.official@gmail.com within the designated refund period to request refund authorization.<\/li>\n<li>Clearly state the reason for the refund and provide details such as the order number, item description and any relevant photos (if applicable).<\/li>\n<li>Once your refund request is approved, we will provide instructions on how to return your item.<\/li>\n<\/ul>\n<h2>Refund Approval<\/h2>\n<p>Once we receive your returned item, we will inspect it to determine if it is eligible for a refund.<\/p>\n<p>We will notify you after inspection to approve or deny the refund.<\/p>\n<h2>Refund method<\/h2>\n<p>If your refund is approved, it will be processed to your original form of payment within [10-15] days. Please note that processing times may vary depending on the payment provider.<\/p>\n<h2>Return shipping<\/h2>\n<p>Return shipping costs are generally the customer&#039;s responsibility, unless the return is due to our error or a defective product.<\/p>\n<p>We recommend using a trackable shipping service and purchasing shipping insurance for valuable items as we cannot guarantee receipt of your returned item.<\/p>\n<h2>Damaged or defective items<\/h2>\n<p>If you receive a damaged or defective item, please contact us immediately upon receipt with photos and description of the problem. We will work to resolve this issue as quickly as possible.<\/p>\n<h2>Contact Us<\/h2>\n<p>If you have any questions or concerns about our refund policy, please contact us at <a href=\"mailto:serborlan.official@gmail.com\">serborlan.official@gmail.com<\/a> contact us<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u9000\u6b3e\u653f\u7b56 \u611f\u8c22\u60a8\u5728 www.serborlan.com\uff08\u201c\u7f51\u7ad9\u201d\u3001\u201c\u670d\u52a1\u201d\u3001\u201c\u6211\u4eec\u201d\u3001\u201c\u6211\u4eec\u7684\u201d\u6216\u201c\u6211\u4eec\u7684\u201d\uff09 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":20,"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":649,"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/649"}],"wp:attachment":[{"href":"https:\/\/shop.serborlan.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}