Refund policy
Thank you for shopping at www.serborlan.com (the "Website", "Services", "we", "our", or "our"). This Refund Policy outlines the terms and conditions regarding refunds for products purchased through our website.
Refund Eligibility
To be eligible for a refund, your item must be unused, in the same condition you received it, and in its original packaging.
Products that are damaged, altered, or not in original packaging may not be eligible for refunds.
Refund period
You have [30] days from the date of purchase to request a refund for your product.
Unfortunately, we are unable to issue refunds after [30] days.
Refund process
Request a refund:
- Contact us at serborlan.official@gmail.com within the designated refund period to request refund authorization.
- Clearly state the reason for the refund and provide details such as the order number, item description and any relevant photos (if applicable).
- Once your refund request is approved, we will provide instructions on how to return your item.
Refund Approval
Once we receive your returned item, we will inspect it to determine if it is eligible for a refund.
We will notify you after inspection to approve or deny the refund.
Refund method
If your refund is approved, it will be processed to your original form of payment within [10-15] days. Please note that processing times may vary depending on the payment provider.
Return shipping
Return shipping costs are generally the customer's responsibility, unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items as we cannot guarantee receipt of your returned item.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately upon receipt with photos and description of the problem. We will work to resolve this issue as quickly as possible.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at serborlan.official@gmail.com contact us
